Terms & Condition

Terms & Conditions for Users of ToffuStore.com

Introduction

Welcome to ToffuStore.com! These Terms & Conditions ("Agreement") govern your access to and use of our website and services. By visiting, browsing, or placing an order, you agree to be bound by these terms. If you do not agree, please do not use ToffuStore.com.

We encourage you to review this Agreement carefully.

Definitions

  • Buyer: Anyone who purchases a product from ToffuStore.com.

  • Content: All images, text, designs, trademarks, and media available on the site.

  • Device: Any internet-connected device such as a smartphone, tablet, or computer used to access the site.

  • User: Both visitors and registered members of ToffuStore.com.

  • Product: Any goods offered for sale on ToffuStore.com.

  • Service: All functionalities, customer support, and operations provided by ToffuStore.com.

  • Website: The domain ToffuStore.com and all associated pages.

Access and Membership

You may browse the website freely. Creating an account is optional, but necessary for order history tracking, shipping preferences, and updates. You must:

  • Provide accurate information,

  • Be of legal age (18+),

  • Have authority if acting on behalf of a business.

We reserve the right to suspend or terminate accounts at our discretion.

Termination

ToffuStore.com may suspend or terminate access at any time for violations of these terms. You may also terminate by discontinuing use of the website. Upon termination, your rights under this Agreement cease.

Orders, Sales & Purchasing

  • All listed prices include applicable VAT where relevant.

  • Digital products (if sold) are delivered instantly and non-refundable unless required by law.

  • We use secure third-party payment gateways. Payment data is not stored on our servers.

  • Promotional offers may have their own terms. We reserve the right to cancel orders due to pricing or stock errors.

User Responsibilities

By using ToffuStore.com, you agree to:

  • Use the site only for lawful purposes.

  • Maintain confidentiality of your account credentials.

  • Avoid sharing, duplicating, or reselling any part of the website or its content.

  • Refrain from tampering with website functionality or conducting harmful activities (e.g., reverse engineering, introducing malware).

Violations may lead to immediate termination of access.

ToffuStore’s Rights

We reserve the right to:

  • Update or discontinue features or services without prior notice,

  • Modify our product lineup or pricing,

  • Perform website maintenance that may result in temporary downtime.

We make no guarantees regarding uninterrupted service or compatibility with your devices.

No Warranties

ToffuStore.com is provided “as is” and “as available”. We do not guarantee:

  • That the website is error-free or always available,

  • That content is always accurate or complete,

  • Protection against malicious third-party attacks, although we take reasonable precautions.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages (e.g., data loss, business interruption),

  • Our total liability is limited to the amount paid by you for the affected product(s).

Third-Party Services

We may link to or include third-party services (e.g., payment processors, logistics providers). Use of these is at your own risk, and subject to their own terms.

Indemnification

You agree to indemnify ToffuStore.com against any claims arising from your use of the site or violation of these terms.

Cookies

We use cookies to enhance user experience and gather anonymized analytics. You can manage cookie settings via your browser. Disabling cookies may affect site functionality.

Privacy Policy

Use of ToffuStore.com is subject to our Privacy Policy, which explains how we collect and use your data.

Intellectual Property

All content on ToffuStore.com is protected by copyright, trademarks, or other intellectual property laws. You may not use, copy, or reproduce any part without express written permission.

Shipping & Delivery

Processing Time:
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. During peak periods or promotional events, processing times may be extended.

Shipping Rates:

  • United States: Standard shipping rates apply and will be calculated at checkout based on the destination and order weight.

  • International: Shipping rates vary depending on the destination country and will be displayed at checkout.

Estimated Delivery Times:

  • European Union: 5–10 business days

  • International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing or unforeseen delays.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking details to become active.

Customs & Duties:
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Returns & Refunds

Return Eligibility:
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Non-Returnable Items:
Certain items are non-returnable, including:

  • Digital products (e.g., downloadable planners, templates)

  • Gift cards

  • Personalized or custom-made items

Return Process:

  1. Contact our customer service at hello@toffu.co within 14 days of receiving your order to initiate a return.

  2. Provide your order number and reason for the return.

  3. Once your return is approved, you will receive instructions on how to send the item(s) back to us.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

Refunds:
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7–10 business days.

Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Amendments

We may revise these terms at any time. Changes will be posted here, and continued use of the site implies acceptance.

Force Majeure

We are not liable for delays or failures due to events beyond our control, such as natural disasters, internet outages, or government restrictions.

Governing Law & Jurisdiction

These terms are governed by the laws of United States. Disputes will be handled in the courts of New Jersey.

Accessibility

We aim to make our terms accessible to all users. If you need assistance, please contact us.

Contact Information

For any questions or concerns, contact us at:

Email: hello@toffu.co